Several owners
of the now-recalled Galaxy Note 7 are accusing Samsung of ignoring their
demands that the company pay for property damage caused when their handsets
exploded and started fires, according to the UK-based Guardian.
One customer,
John Barwick of Illinois, said that fire damage in his bedroom totals over
$9,000, but that Samsung repeatedly failed to return his calls, the Guardian
reported Wednesday. Samsung's insurance company, Samsung Fire & Marine,
then refused to pay for the full cost of the damage, Barwick told the
newspaper.
Wesley Hartzog
of South Carolina told the Guardian that his garage and many items inside it
were destroyed when his phone exploded. Hartzog said he has been
"disappointed" by the slow pace of the investigation and insurance
claims.
After two
separate recalls following reports of batteries overheating and sometimes
starting fires, Samsung permanently ended production of the Note 7 earlier this
month. The company has told all owners to power down their handsets and return
them.
Samsung did
not immediately return CNET's request for comment.
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