Many problems with the
iPhone can be resolved by restarting it, but some more complex problems require
putting the iPhone into recovery mode. This shouldn't be
your first
troubleshooting step, but sometimes it's the only one that works.
NOTE: This article
mostly refers to the iPhone but it applies to all iOS devices.
When to Use Recovery
Mode
You should use
iPhone recovery mode when you:
Install an iOS
update and your device gets stuck in a continuous restart loop. This happens
when something goes wrong with the update or when your battery is extremely low
during that installation
Update the OS or
restore the device from backup, the process fails, and iTunes no longer sees
the device when you connect it
Upgrade from a beta
version of the iOS and there's a bug
See the Apple logo
or Connect to iTunes icon onscreen for a few minutes with no change.
Restoring your
iPhone using recovery mode deletes all data on the device. Ideally you've got a
recent backup of your data in iCloud or in iTunes. If not, you may end up
losing the data between your last backup and now.
How to Put an iPhone
In Recovery Mode
To put an iPhone
into recovery mode:
Turn your iPhone off
by holding down the sleep/wake button (on the right side on iPhone 6 and up, on
the top corner on all other iPhones). Hold until the slider appears at the top
and then swipe the slider. If your phone doesn't respond, hold the sleep/wake
button and the Home button together until the screen goes dark (on an iPhone 7
series, hold volume down instead of Home)
Connect your iPhone to
your computer. If you don't have a computer, you'll need to go to the Apple
Store or borrow one
Perform a hard reset
on the phone. Do this by holding down the sleep/wake button and the Home button
at the same time (again, on iPhone 7 use volume down). Continue holding for at
least 10 seconds. If the Apple logo appears on the screen, keep holding
Let go of the
buttons when the Connect to iTunes screen appears (it's the image of the cable
and iTunes icon shown at the top of this article). The phone is now in recovery
mode
A window pops up in
iTunes offering to let you Update or Restore the phone. Click Update. This
tries to resolve the problem without erasing your data
If Update fails, put
your iPhone into recovery mode again and this time click Restore.
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