Dangote Group Recruitment for Customer Fleet Operations Officer

Dangote Group is one of Nigeria's most diversified business conglomerates with a hard - earned reputation for excellent business practices and products' quality. Our operational headquarters is located the bustling metropolis of Lagos, Nigeria

. Dangote Group continues to grow its vision of becoming the leading provider of essential needs in Food and Shelter in Sub-Saharan Africa with sustained market leadership in Cement Manufacturing, Sugar Milling, Sugar Refining, Flour Milling, Manufacturing of Pasta (Spaghetti & Macaroni), Operation of Cement Terminals, Port Operations, Noodles Manufacturing, Packaging Material Production and Salt Refining.

We are recruiting to fill the position below:

Job Title: Customer Fleet Operations Officer

Locations: Nigeria

Key Roles and Responsibilities

• Maintain accurate fleet inventory per customers to ensure data integrity
• Maintain accurate utilisation data per customers for all trucks in operation
• Manage customers repayment process in a transparent manner.
• Initiate truck repossession in the event of payment default
• Ensure that allocated trucks complete the required number of trips for its designated plant
• Sign-off monthly truck performance (trips & volume) with customer
• Document reports of Agreement breaches for investigation and analysis
• Ensure that all necessary statutory documents required for vehicles’ roadworthiness are in place
• Carryout periodic Customer surveys to gauge the level of satisfaction with the scheme
• Ensure that Remedial Action Plans generated from various audits and inspections are recorded and tracked until close-out.
• Process change of ownership documents (in conjunction with Risk Team) for customers at the end of payment cycle.

Accountability:

• Adherence to OEM Maintenance recommendations.
• Truck Preventive / Breakdown maintenance
• Truck Inspection/spot check
• Truck integrity
• Spare parts availability
• Assurance of fleet integrity
• Maintenance cycle time

Key Interfaces:

• Control & Surveillance Team
• Third Party Maintenance Workshops
• Customers
• Sales & Marketing Team
• Logistics Operations Team
• Finance Team

Requirements

• Educational Requirements
• University Degree in Computer Science, Social Sciences, Sciences with 2 – 4 years experience i
• Proficiency in computer applications.

Key Competencies Required:

• Good working knowledge of NOVATRAC system/ application.
• Performance management
• Good presentation skills
• Analytical skills
• Good interpersonal relationship
• Good leadership skills
• Good customer relationship

Benefits
Commensurate with experience

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online