Cloud Support Officers at MainOne Cable Nigeria - 2 Positions

MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Cloud Support Officer

Location: Lagos, Nigeria
Department: Technical
Reporting Line: GNOC (with a dotted Line to Cloud Operations Manager)
Slot: 2

Responsibilities

• The Cloud support analyst will be responsible for providing first level support to MainOne cloud, Managed services & DC customers in line with Customer SLA requirements.

The specific responsibilities shall include to:

• Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24/7 support to Cloud customers.
• Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
• Provide ticket support / queue management
• Identify, recommend and implement potential improvements to service efficiency.
• Ensure quality and up-to-date documentation exists for all Cloud services in operations

Communications and Work Relationships:

• You will be required to work closely with the:
• Technical- Operations Supports team
• Customer Service Delivery

Qualifications

• Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
• Minimum of 2 years’ experience in a virtualization environment.

Competencies Required:

• Experience with Microsoft public, hybrid and private cloud will be an added advantage
• Must have Windows/Linux/Unix skills.
• Two years or more of IT Service Management, data centre, server, and storage management, virtualization, networking, systems management, and project management are recommended.
• Strong Cloud experience skills (AWS or Azure)
• Good understanding of Windows Server and Active directory.
• Powershell scripting experience will be an added advantage
• Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
• Excellent customer engagement skills
• Excellent oral and written communication skills

Demands of the Job:

• Problem solving ability
• Ability to work under pressure
• Ability to take ownership
• Prioritizing ability
• Troubleshooting ability

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidate should:
Click here to apply online

Note: When the page opens, click on "Cloud Support Officer x 2"

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