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We are recruiting to fill the position below:
Job Title: NOC Support Engineer
Location: Nigeria
Department: Technical
Unit: NOC Supervisor
Responsibilities
- The NOC Engineer will be responsible for the
first line network monitoring, surveillance and fault management support
on the elements and components of the MainOne network, using various
network management and trouble ticketing systems. Specifically, the NOC
Engineer’ responsibility includes:
- Monitor Main One’s network providing specific
update, status and performance of all network components, capacity
services etc.
- Identify and provide at least first line support
on all faults on the Main One network in accordance with the Company’s
standard operating procedure for fault escalation and management.
- Open a trouble ticket (TT) for every network
event and ensure it is tracked up to the point of closure.
- Maintain and ensure full compliance with all
MainOne’s NOC processes and procedures
- Ensure proper technical documentation of all
network events throughout normal/shift cycle or operations.
- Answer all network support related telephone
calls and interface with internal/external customers on operational issues
and related network events, using Main One’s standard operating
procedures.
- Run daily and weekly management reports on
network events and activities as well as tracking escalations and other
key performance indicators.
- Ensure all customer SLAs are met.
Contact: Under
the supervision of the NOC Supervisor, you will be required to liaise and
interface with other groups/departments typically involved in the Technical
Management of the project.
Qualifications
Qualifications
- HND/B.Sc in any relevant technical discipline
- 3-5yrs relevant experience
- CCNA/CCNP certification preferred.
Competencies
Required:
- Very good understanding of Main One’s products
and processes.
- Eager and quick to learn.
- Excellent communicator with a natural flare for
dealing with people.
- Able to use initiative to tackle a broad range of
problems, while still following procedures and processes.
- Strong diagnostic, analysis and problem
resolution skill with a flexible approach to problem solving.
- Able to work well within a busy team and handle a
wide range of issues.
- Capable of multi-tasking, good time management
and prioritisation of workload.
- Strong analytical skills and able to collate and
interpret data from various sources.
- Ability to assess and prioritise faults and
respond or escalate accordingly.
- Willing to learn and develop new skills and
actively seeks out tasks that help develop skills and knowledge.
- Actively seeks ways of improving existing systems
and processes.
- ‘Can do’ attitude.
- Actively encourage strong working relationships
with other teams.
- Good technical documentation skills.
Demands of the
Job:
- Ability and willingness to work round the clock
when required, and meet tight deadlines
- Ability to travel within and out of the country
at short notice
- Good research skills
Application
Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: When the page opens, click on "NOC Support Engineer"
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: When the page opens, click on "NOC Support Engineer"
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