British
Airways canceled all its flights from London's two main airports until Saturday
evening after a global computer system outage caused massive delays and left
planes
stuck on runways.
BA said
there was no evidence the problem had been caused by a cyber attack.
The airline
said terminals at Heathrow and Gatwick had become extremely congested because
of the IT failure and all BA flights scheduled before 1700 GMT had been
canceled.
"Please
do not come to the airports. We have experienced a major IT system failure that
is causing very severe disruption to our flight operations worldwide," the
airline said in a statement.
"We are
extremely sorry for the inconvenience this is causing our customers and we are
working to resolve the situation as quickly as possible."
The
problems, which passengers said were had affected flights across Britain, came
on a particularly busy weekend with a public holiday on Monday and many
children starting their school half-term breaks.
BA is the
latest airline to be hit by computer problems. Last month Germany's Lufthansa
and Air France suffered a global system outage which prevented them from
boarding passengers.
Passengers
trying to catch planes in Britain on Saturday reported long delays at check-in
desks and flights being held on runways.
"Still
on the tarmac at Leeds. #britishairways reckon Heathrow is so backed up we
can't set off. No way we'll make our Vegas flight," one passenger David
Raine wrote on Twitter.
Another,
journalist Martyn Kent, wrote: "Sat on plane at Heathrow for hour and a
half now. @British_Airways Captain describes IT problem as
'catastrophic'."
London's
Heathrow Airport, one of the world's busiest, said it was working with BA.
Passenger Roshni Burt, who was flying from Heathrow to Bahrain with her young
son, said there was no news about when her flight would depart.
"When
we left the check-in area there were angry people, people getting frustrated
that their flights were coming up or near to departure, people getting turned
away ... with BA staff basically saying 'if you've not checked in online,
you've missed your flight'," she told Sky News.
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